Terms and Conditions

Article 1. General
These terms and conditions apply to every agreement between Vidya Health, represented by Nyne Schippers, and a client, unless explicitly agreed otherwise in writing.

These terms also apply if Vidya Health engages third parties to perform part of the agreement.

In cases not covered by these terms, the situation will be assessed in accordance with the spirit of these conditions.

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Article 2. Services
The agreement between Vidya Health and the client is established for the duration of a treatment program, consultation, or other agreed-upon service.

Vidya Health performs the agreement to the best of its ability, in accordance with professional standards and current knowledge. This concerns an effort obligation, not a result obligation.

No guarantees can be given regarding specific outcomes. Results depend on individual circumstances, including physical condition, lifestyle, and adherence to the provided guidance.

By participating in Vidya Health’s guidance, you acknowledge that you are responsible for applying the advice and that Vidya Health is not liable for consequences arising from not following medical advice or that of other healthcare professionals.

The client is responsible for providing timely and complete information relevant to the proper execution of the service.

Vidya Health has the right, if necessary, to engage third parties in the execution of its services. The provisions of Articles 7:404, 7:407 paragraph 2, and 7:409 of the Dutch Civil Code are explicitly excluded.

If services are provided at the client’s location or a location designated by the client, the client must ensure the necessary facilities are available.

Appointments that cannot be kept must be canceled at least 24 hours in advance (excluding weekends and public holidays). If not canceled in time, Vidya Health reserves the right to charge the full fee.

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Article 3. Medical Disclaimer
The treatments, guidance, and advice offered by Vidya Health are intended to support your health and well-being. This guidance is complementary and never replaces conventional medical care or treatment by a physician, specialist, or other healthcare professional.

Vidya Health does not provide medical diagnoses or prescribe medication.

For existing complaints, medical conditions, or medical questions, it is always recommended to first contact your general practitioner or medical specialist before using the guidance or advice of Vidya Health.

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Article 4. Payment and Collection Costs
Payment must be made after the consultation or program, via payment request or bank transfer within 14 days of the invoice date, unless agreed otherwise. Vidya Health is entitled to invoice periodically.

If payment is not made, default occurs automatically. The client will owe interest of 1% per month, unless statutory interest is higher.

In case of default, all reasonable extrajudicial costs are borne by the client. These amount to at least 15% of the outstanding amount, with a minimum of €50, excluding VAT.

If Vidya Health incurs higher (judicial or collection) costs that are necessary, these may be recovered from the client. Interest is also due on these costs.

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Article 5. Liability
Vidya Health is not liable for damage caused by incorrect or incomplete information provided by or on behalf of the client, nor for damage resulting from not following advice.

If Vidya Health is liable, liability is limited to the amount paid out by the professional liability insurance.

Vidya Health is not liable for indirect damage, such as consequential loss, lost profit, or business interruption.

Vidya Health is not responsible for the quality or effectiveness of supplements, remedies, or products advised or discussed. The manufacturer or supplier is responsible. Vidya Health will, however, assist if necessary in handling complaints.

The limitations in this article do not apply in cases of intent or gross negligence by Vidya Health.

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Article 6. Privacy
Vidya Health treats all personal information from clients confidentially, in accordance with applicable law (AVG/GDPR). Data is not shared with third parties unless explicitly authorized by the client or required by law. See also the privacy policy on the website.

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Article 7. Termination of the Agreement
The agreement is generally valid for the duration of the treatment or agreed program.

Both parties may terminate the agreement early if:

• The other party fails to meet its obligations and does not remedy this within a reasonable period after notice of default;

• There is bankruptcy or suspension of payments.

If Vidya Health terminates the agreement early, any transfer of work will be arranged in consultation, unless termination is due to the client. Any costs for transferring work will be charged to the client.

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Article 8. Indemnification
The client indemnifies Vidya Health against any claims from third parties related to the treatment, unless due to intent or gross negligence of Vidya Health. If third parties hold Vidya Health liable, the client will provide assistance and take all necessary measures to prevent or limit damage and costs.

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Article 9. Applicable Law and Disputes
All agreements with Vidya Health are exclusively governed by Dutch law.

Disputes should preferably be resolved through mutual consultation.

If this is not possible, the court in the district where Vidya Health is established has jurisdiction.

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Article 10. Complaints
Nyne Schippers, working under Vidya Health, is affiliated with the Complaints Committee for Alternative Treatments. If you have a complaint, please let us know. We will seek a solution together. If this is not possible, you may turn to the committee for an independent complaints procedure.

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Article 11. Force Majeure
Vidya Health is not obliged to fulfill any obligation if prevented by circumstances beyond its control, not due to its fault, and not attributable under law, legal acts, or generally accepted standards.

Force majeure includes all external causes, foreseeable or unforeseeable, over which Vidya Health has no control, but which prevent it from fulfilling its obligations. This includes (but is not limited to) illness, pandemics, extreme weather, government measures, disruptions in energy or internet supply, transport issues, and delays or cancellations in public transport.

During force majeure, Vidya Health’s obligations are suspended. If fulfillment becomes permanently impossible or the situation lasts more than thirty days, both parties have the right to terminate the agreement without liability for damages.

If Vidya Health has already partially fulfilled its obligations when force majeure occurs, or can only partially fulfill them, it is entitled to invoice the executed part separately.